Welcome to Leela Dining Restaurant. By accessing our website or placing an order online, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful, fraudulent, or harmful activities. All information provided by you must be accurate and true.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive confirmation via SMS or Email.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are listed in INR and may include or exclude applicable taxes.
• Payments are securely processed through our trusted payment partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain strict hygiene standards during food preparation and packaging. Customers with known food allergies or dietary restrictions must verify the ingredients before placing an order.

1.5 Limitation of Liability

We are not responsible for delays caused by weather, traffic, or other unforeseen circumstances. Our maximum liability is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed on our website.

2.2 Delivery Time

The average delivery time is 30–90 minutes, depending on the delivery distance and order size. External factors such as traffic, weather conditions, and holidays may cause delays.

2.3 Delivery Charges

Delivery charges, if applicable, will be displayed at checkout before payment is completed.

2.4 Proof of Delivery

Customers may be required to provide an OTP or signature at the time of delivery to confirm receipt of their order.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be canceled by the customer, as food is prepared fresh after receiving the order.

3.2 Cancellation by Restaurant

We reserve the right to cancel an order under the following circumstances:

• Item unavailability.
• Restaurant closure or operational issues.
• Technical or pricing errors.
• Unserviceable delivery location.

3.3 Refund Policy

Refunds may be applicable in the following situations:

• The restaurant cancels the order.
• Payment is deducted but the order is not confirmed.
• An incorrect item is delivered or the order is not delivered.

3.4 Refund Process

Eligible refunds will be processed within 5–7 working days to the original payment method, subject to the payment provider's processing timelines.

3.5 Contact for Support

For any questions, concerns, or assistance regarding orders, cancellations, deliveries, or refunds, please contact us:

Leela Dining Restaurant
Email: leeladining@gmail.com